Application Support Engineer

  • Role type
  • Fixed Term Contract

  • Location/s
  • Flexible, Philippines

Job Description

Ricardo UK Ltd. Logo


Role: Application Support Engineer

Location: Philippines

Role ID: 2023 - 2121

Hybrid remote/In office


Our vision is to create a safe and sustainable world

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.



To support the Ricardo Certification and Consultancy businesses in Developing and maintaining Polarion configuration.


RCT (Ricardo Compliance Tool) is Ricardo’s configuration of Siemens Polarion a COTS web-based requirements management solution. It is hosted externally by Siemens Managed Services.


The day-to-day duties include:

  • Providing 1st line support for Ricardo Compliance Tool. Trouble shooting user problem’s escalation to the Application Support Specialist
  • Support of Ricardo’s global engineers in the use of RCT to manage assessments and produce reports and formal output of documents.
  • User account management
  • The ongoing development of dashboards, reports and functional scripts which automate tasks
  • System documentation – using Polarion
  • Data recovery
  • Project configuration maintenance
  • Licence Management
  • Development Server maintenance and upgrades to Polarion


  • Software configuration (Polarion ALM ideal)
  • Experience with web technologies HTML, Apache Velocity, Java and script writing using APIs
  • 1+ years of practical experience in tech support, development or QA area is preferred
  • Experienced with direct communication with users
  • Logical thinker with good analytical and problem-solving skills
  • Visual Studio / Code experience
  • Amenable to work Mid-Shift from 4pm - 1am Manila Time

Nice to have:

  • C# or experience
  • Experience of Server admin (Windows)
  • Knowledge of Subversion, Tortoise SVN
  • Agile development
  • Experience with PostgresSQL or other relational database
  • Experience in writing SQL queries
  • React application development.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.


We will encourage you to use your passion and expertise to make a positive impact through the projects you work on.  Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.


Work life balance 

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.



We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. 


Diversity, Equality, and Inclusion statement

We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.


Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.


Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.