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Procedures Consultant

  • Role type
  • Full time

  • Location
  • Oxfordshire (Harwell)

  • Closing Date
  • 30/09/2019

Job Description

The National Chemical Emergency Centre (NCEC), founded over 40 years ago, is the market leading provider of chemical emergency response services globally, dealing with over 4,000 emergency calls a year on behalf of over 550 companies, including 50% of the largest chemical manufacturers in the world. We are recognised by our clients, the industry and our peers as being the premium provider of these services, and our reputation is based on the outstanding level of knowledge and technical expertise of our emergency response team.

Alongside the emergency response services, we also offer a range of regulatory compliance services (including REACH registration and representation, technical document authoring (SDS, etc.)), software packages for managing SDS and chemicals, as well as training and crisis consultancy and incident notification.

Today NCEC is part of Ricardo PLC’s subsidiary company, Ricardo Energy & Environment; a leading sustainability consultancy combining energy, climate change, air quality, transport, water, environmental and our chemical risk expertise with strong marketing, IT and economics capability.

Purpose:

As part of NCEC’s emergency response helpline, chemical companies display the NCEC emergency telephone number on their chemical product paperwork.  These documents are registered along with instructions (“procedures”) which provide details to the Emergency Responders on how to conclude and follow up the emergency call on that company’s behalf.

The role of the Procedures Consultant is to ensure that customer procedures are created when a new customer joins and that they are actively maintained during the life of the contract.  The Procedures Consultant will work closely with the Customer Service team and the Data Manager to develop the procedures for new customers.  They would also be expected to take an active role in interactions with the customer where the procedures are more complex and do not fit within our standard template.

Whilst ensuring that the procedures meet the customers requirements, they key purpose of the procedures is to provide guidance to the Emergency Responder when they are handling a call.  The role is very reactive as new customers are joining all the time and are often requesting changes at short notice when their business demands it.  There is also a proactive element of the role which is to develop and deliver a continual improvement process to ensure that all procedures are reviewed on a regular basis.

Key accountabilities:

  • The successful applicant will join a small team who are delivering a number of different customer facing roles.  The Procedures Consultant role is aimed at an individual who can work efficiently with minimal supervision but can also work closely with the other members of the team to draw on their particular specialisms as required.
  • The Procedures Consultant will be responsible for the procedures area which will include creating procedures from a standard template for new customers, amending / refining existing customer procedures based on their requirements and taking an active role in developing complex procedures for some of our larger customers in conjunction with the Customer Service team.  They will also have responsibility for the maintenance schedule of the procedures.
  • Whilst the procedures are created and held in a bespoke database (for which training would be provided), the applicant should be competent in using a range of software packages such as Office.  Personal attributes such as a high level of attention to detail and effective organisational and communication skills (both written and interpersonal) are all essential for the delivery of this role.
  • The Procedures Consultant will also have the opportunity to learn about the chemical industry landscape which will help to develop their understanding of how different companies operate and the effect that has on the solutions that we propose to our customers.

Key competencies and experience:

Essential

  • Undergraduate degree or A-levels in a numerate subject(s)
  • A proven track record of working in a process driven environment
  • Experience of working in a customer facing role
  • High level of accuracy and attention to detail
  • Organisational skills in relation to task management and time management
  • Able to work under pressure and manage multiple tasks whilst meeting customer deadlines through effective prioritisation
  • Effective verbal and written communication skills
  • Proficient in the use of standard office software packages

Desirable:

  • Able to use own initiative, whilst working as part of a team
  • A strong logical approach but the ability also to think laterally
  • Advanced research skills to be able to review and understand how a company is structured and how their operations fit within that structure
  • Familiarity of, or interest in, chemistry / chemical industry

This is a fast-paced and challenging environment offering you the opportunity to make your mark. You will have support from the wider business for your career to develop into a wide range of future opportunities within Ricardo Energy & Environment. 

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package, a personal development plan, and the opportunity to make a difference in a challenging and rewarding field.  Ricardo Energy & Environment is an equal opportunities employer.