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RDI - Software Documentation and Training Specialist

  • Role type
  • Full time

  • Location
  • Pax River, MD

Job Description

Position Description

Ricardo Defense Inc. has an opening for a talented Software Documentation and Training Specialist to join our rapidly growing team in our office in California, MD. This Software Documentation and Training Specialist will work with a team to develop and revise documentation for our customized applications to improve user onboarding and operating experience. The Software Documentation and Training Specialist will also lead the training of our customer’s deployment and sustainment team so they are proficient in new and modified capabilities.

What You Will Do:
This Software Documentation and Training Specialist will be responsible for the overall quality of all installation, administration, and user documentation tailored and customized for each product customer. Documentation may include written word, presentations, and/or video vignettes. The Software Documentation and Training Specialist schedules and performs training of our customer’s software sustainment team to ensure seamless transition from the development team to their deployment and level 1/2 helpdesk support staff. The Software Documentation and Training Specialist creates and maintains a software system computing network at our office consisting of all of the latest applications in our software portfolio for demonstration to our customers and their stakeholders. The Software Documentation and Training Specialist may be called upon to review and edit specifications and design documentation for understanding and clarity.

Qualifications We Value:

Experience in software product installation, configuration, and operation for networked computing systems

Experience writing installation guides, administration guides, and user manuals

Experience with video training vignette creation

Experience with slideshow presentations for succinct and powerful information sharing

Engaging and creative trainer in classroom and 1-on-1 settings

Familiarity with server, PC, tablet, and mobile software application installation and operation

Familiarity with Windows and Linux operating environments

Familiarity with technical documentation best practices for user-centered manuals

Team player- Works well in groups and leads collaborative discussions

Good communicator - Strong written, oral, and question/answer communication skills

Self-starter - assumes full responsibility for completion of assigned tasks

Essential Qualifications:

Must be able to pass a United States Government background investigation

Associates or Bachelor's degree from an accredited college or university

Minimum of 5 year of experience in technical documentation, presentations, and training

Direct working experience with customers and end users

Ricardo Defense offers an impressive compensation and benefits package including:

Medical, Dental & Vision coverage

Company Paid Life and AD&D

Company Paid Short Term and Long-Term Disability

Flexible Spending Accounts

401k with Company Match

Paid holidays, vacation and sick days

About Us:
Ricardo Defense is a full-service engineering and technology firm that develops customized solutions for government and commercial organizations. Ricardo Defense combines experience, skill, and innovation to bring together leading-edge technologies and engineering to customers who require mission-critical systems. Our core capabilities include designing complex embedded systems and technology-enabled business management solutions.

Ricardo Defense Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.